UK - Standard Delivery
Our Standard Delivery Service we use the courier my hermes courier which enables all parcels to be tracked. This is a 2-5 working days service (Does NOT include Weekends or Holidays) Price is dependent on the total weight of the item(s). If you dont collect you parcel from a pick up shop and it comes back to us the postage cost for this is deducted
My Hermes do not deliver to Channel Islands, Isle of Sicily, Scottish Islands. For these regions we can use royal mail as long as the total weight is under 2kg and with in the size dimensions for royal mail service. For items under 1kg price is £3.50, 1-2kg it is £4.99, 2-5kg is £5.99.
UK - Next Working Day
For our Next Working Day Delivery service the item has to be purchased before 12pm. The courier used for this is DPD which allows all parcels to be tracked ans also time slots for tracking if mobile number or email provided. This Service does NOT include Weekends or Holidays. For item(s) under 7kg the price is £6.99.
This Service is NOT available for postal codes in the regions of the Channel Islands, Isle of Sicily, Isle of Wight, Isle of Man., Scottish Highlands or Northern Ireland. However if you would like the item with a four working day service please use the Republic of Ireland Shipping prices for Northern Ireland and Scottish Highlands.
Returns Policy / Damaged Item / Lost Parcel
If you havent recieved your order. Please email us with your name and order number so we can investgate this issue and solve your problem.
If your order arrives damaged please email your name and order number and photos of the damage to us with in 14 days of your order
so we can sort this out for you. The email address for this is email@example.com
Photo's are required for us to forward the pictures to the courier for insurance reasons.
If item doesnt fit or is too big etc so you are sending it back for a refund or exchanging it please email us in advance and put a note in your order with your name and order number to
make it as easy as possible to get this sorted out.
The Return Address is
209-211 Wellington Road
Rhyl LL18 1LR
If you dont like the item, it is the customer responibilty to return the item at your own cost. We suggest that you use my hermes or royal mail for this or if it is expensive item please use DPD.
The customer has to have the item returned with in 30 days of recieving the item and has to contact us with in 14 days.