Delivery Information
Delivery for our website is based on weight which is a great advantage for the customer to save money on postage by buying multiple items and only having to pay one postage cost.
For standard delivery service we mainly use my hermes courier which allows you to follow your tracked parcel and for lighter items we use a royal mail 48 service.
My Hermes Delivery service usually takes 2-5 days
Our next day delivery service courier is DPD. DPD have excellent system for following your parcel which gives you a 1 hour time slot and also allows you to check which drop the driver is on for a more precise time.
DPD service is Monday to Friday and excludes weekends (Saturday and Sunday) and also public holidays (e.g. bank holidays)
To guarantee next day delivery please place your order before 11.59am or if it is urgent you can email as at accounts@ttamer-collection.co.uk or call us at 01745 369966
This Service is NOT available for postal codes in the regions of the Channel Islands, Isle of Sicily, Isle of Wight, Isle of Man., Scottish Highlands or Northern Ireland
At the minute we have suspened international delivery due to brexit but you email us for a price or request and we will see what we can offer.
UK - Standard Delivery
Our Standard Delivery Service we use the courier my hermes courier which enables all parcels to be tracked. This is a 2-5 working days service (Does NOT include Weekends or Holidays) Price is dependent on the total weight of the item(s).
My Hermes do not deliver to Channel Islands, Isle of Sicily, Scottish Islands. For these regions we can use royal mail as long as the total weight is under 2kg and with in the size dimensions for royal mail service. For items under 1kg price is £2.99, 1-2kg it is £3.99, 2-5kg is £4.99.
UK - Next Working Day
For our Next Working Day Delivery service the item has to be purchased before 12pm. The courier used for this is DPD which allows all parcels to be tracked ans also time slots for tracking if mobile number or email provided. This Service does NOT include Weekends or Holidays. For item(s) under 7kg the price is £5.99.
This Service is NOT available for postal codes in the regions of the Channel Islands, Isle of Sicily, Isle of Wight, Isle of Man., Scottish Highlands or Northern Ireland. However if you would like the item with a four working day service please use the Republic of Ireland Shipping prices for Northern Ireland and Scottish Highlands.
Returns Policy / Damaged Item / Lost Parcel
If you havent recieved your order. Please email us with your name and order number so we can investgate this issue and solve your problem.
If your order arrives damaged please email your name and order number and photos of the damage to us with in 14 days of your order
so we can sort this out for you. The email address for this is accounts@ttamer-collection.co.uk
Photo's are required for us to forward the pictures to the courier for insurance reasons.
If item doesnt fit or is too big etc so you are sending it back for a refund or exchanging it please email us in advance and put a note in your order with your name and order number to
make it as easy as possible to get this sorted out.
The Return Address is
Self Storage
209-211 Wellington Road
Rhyl LL18 1LR
If you dont like the item, it is the customer responibilty to return the item at your own cost. We suggest that you use my hermes or royal mail for this or if it is expensive item please use DPD.
The customer has to have the item returned with in 30 days of recieving the item and has to contact us with in 14 days.
International
International Delivery is available on Reqest. Please contact is on 01745 369966.
Or complete the contact form here